Our contact center group provides voice and non-voice contact center services to manage some of the important processes in R&D and post marketing processes. Our contact center offers following services:
- EDC, IVRS and other remote application Help Desk
- Application technical Level 1 help desk
- Medical information and PV call center
- Scientific data processing contact center
All of our Contact Center services provide following unmatched benefits to the customers:
- Shared resources and infrastructure minimize overhead
- Flexible pricing models allow for strong budget control
- Seamless interaction with all your technology vendors
- Multiple global delivery locations facilitate cost efficient services
- Continuity of service
- Assured SLAs
- High quality standards
- ITIL (Information Technology Information Library) based service delivery
Our contact center facilities are equipped with global network of telephone facilities, toll free numbers, redundant technology infrastructure, 24X7 delivery centers, qualified and certified Level 1 consultants and quality processes and procedures.
All of our Contact Center services utilize our Global Service Delivery Model (GSDM) designed to make you fully compliant with regulatory requirements and industry standards.
Read more about our Regulatory Compliant GSDM here.