Techsol_website_MedInquirer page_09.05.15-06




Techsol’s MedInquirer is a next generation, comprehensive, end to end medical information management system that will optimize global compliance, customer satisfaction.

MedInquirer value:

  • Best in class regulatory compliant platform
  • 24X7 technical support
  • Robust global service delivery
  • Continuous product innovation
  • Long term commitment to your success

MedInquirer enables companies achieve:

  • Optimized patient care
  • Greater process efficiencies
  • Optimized global compliance
  • Measurable value and insights
  • Outstanding overall consumer satisfaction

MedInquirer benefits:

  • Rapid and high quality inquiry management – all types MI, AE and PC
  • Effective and easy provisioning of medical information
  • Simplified and efficient content management
  • Conduct global and local affiliate inquiry management that scales easily to millions of inquiries
  • Improve quality, compliance and efficiency through safety and product complaint management integration and automation
  • Provide Measurable Insights by providing robust reports and simplified analytics
  • Mobile app to enable simplified inquiry capture
  • Robust web based zero footprint integrated platform
  • Complimented by Techsol’s continuous innovation, commitment and 24X7 technical support
  • Available on Techsol Life Sciences Vertical Cloud in SaaS model and for perpetual subscription to be hosted at your cloud infrastructure
  • Selective customers can partner in design and innovation through our Strategic Development Partner (SDP) program

MedInquirer feature/functionality overview:

  • Multichannel  intake of medical information inquiries, AEs and product complaints via multiple company e-Mailboxes, voice mail, Web portal, mobile app and CRM applications
  • Highly configurable and intuitive user interface that can be standardized across the channels to ensure consistent data intake
  • Inbuilt Computer Telephony Integration module allows faster capture of information and quickly retrieve customer details
  • Linking of related inquiries and responses
  • Easy linking of respective MSL/sales rep to the enquiry.
  • Zero foot print platform accessible on all web browsers
  • Configurable and intuitive forms
  • Validated adapters that allows two way integrating with Drug Safety Systems and Product Complaint systems
  • Choice of manual or automated transmissions to downstream systems
  • Standards based out-of-the-box E2B/HL7 validated two way integration adapter with leading industry Drug Safety Databases
  • Ready connectors with industry leading Product Complaint Management Systems
  • In-built validation rules and duplicate search
  • Quality control gates at various work flow stages. Integrated rule based Retrospective Quality Assurance process
  • Global and local Inbox to manage all the incoming data via various channels
  • Integrated reporting and Business Intelligence capabilities. Ready to use various project management and data listings reports
  • Fully compliant with FDA 21 CFR Part 11 regulations and provides comprehensive audit trail capabilities for all the changes
  • Highly configurable and zero footprint web based platform

Techsol Validation and Implementation Services

MedInquirer platform is complimented with our expert professional and validation services to enable a full solution and addressing your case inbound and triage challenges. Our experts help you with:

  • Solution design activities including business/functional requirement analysis, solution strategy, solution design
  • System integration services using accelerators to deliver implementation, validation,  upgrade, project management and end user training
  • Data migrations and Systems migration
  • Fully managed regulatory compliant cloud hosting
  • Build adapters as per your custom source data systems for both upstream and downstream (such as safety and product complaint) systems
  • Service desk and application support
  • Design and development of custom reports

All our early phase clinic automation services utilize our Optimized Global Service Delivery Model designed to make you fully compliant with regulatory requirements and industry standards.